Terms of use

1.What SQEDULE is

SQEDULE is a booking service. The clinics listed on it are independent providers who set their own services, prices, practitioners and cancellation terms. Your appointment is a contract between you and the clinic. SQEDULE is not a healthcare provider and nothing on this site is medical advice. Clinic descriptions, preparation notes and suitability notices are written by the clinic.

2.Searching for healthcare

You can search by service, treatment or concern, or describe what you need in your own words. Search results show services that may be relevant. They are not a diagnosis, medical advice or an assessment of how urgent your symptoms are. SQEDULE is not an emergency service: see Safety and urgent care.

3.Booking

• The price, deposit or payment timing, inclusions, restrictions and cancellation terms shown when you review an appointment are the terms you accept. If any of them change before you confirm, you are asked to review them again.
• A booking is confirmed only when the appointment page and your confirmation email say so. A request that is still being checked is not a confirmed appointment.
• You must be at least 18 to book, and the details you give must be accurate and yours or given with the permission of the person attending.

4.Clinical suitability

Booking an appointment does not guarantee that a treatment, prescription or procedure will be clinically appropriate for you. The provider is responsible for clinical assessment, diagnosis, consent, treatment and prescribing, and may recommend something else or decide not to go ahead after assessing you.

5.Health insurance

Information about the insurers a provider works with does not guarantee that your policy covers an appointment, treatment or provider. Confirm cover with your insurer and the provider.

6.Payment

A paid appointment takes a deposit or the full price when you book, as the clinic chooses. A free appointment takes nothing. Payments are collected by the clinic through Stripe. SQEDULE takes no payment from you and adds no fee. Any balance due at the clinic, such as the rest of the price after a deposit, is paid to the clinic. A booking keeps the payment terms you accepted when you made it. Refunds follow the cancellation terms you accepted and return to the original payment method.

7.Cancelling and changing

You can cancel or, where the clinic allows, move an appointment from its page. The cancellation terms you accepted apply to the time of the change. A clinic may also change or cancel an appointment; when it does you are told and the original accepted terms are not made worse.

8.Favourites and communications

You can save a provider as a favourite once you have booked with it. Favouriting a provider does not sign you up to anything: on each favourite you choose separately whether to get its offers and news and its last-minute availability alerts, and can change either at any time. In your notification preferences you can also hold these emails during quiet hours, or get them together in one email a day; booking emails and reminders are never held.

9.Your account

Keep your sign-in details safe and tell us through the contact form if you think someone else has used your account. SQEDULE may suspend an account used to make bookings that are not honoured, to harass clinics or staff, or to interfere with the service.

10.Availability and liability

SQEDULE aims to keep the service available and the listings accurate but does not guarantee either. SQEDULE is responsible for the booking service it provides and not for the care a clinic gives. Nothing in these terms limits liability that cannot be limited by law, including your statutory rights as a consumer.

11.Contact and complaints

Complaints about the care you received go to the provider, who is responsible for it. Questions about a booking go first to the clinic using the contact details on the appointment page. Complaints about the SQEDULE platform, and questions about the service, your account or these terms, go through the contact form. These terms are governed by the law of England and Wales.